Job Identity:

• Job Title:             Result Analyst
• Location(s):        Working remote in support of the Corporate Office
• Status:                 Full Time, Permanent, FTE 1.0
• Reports to:          Manager, Results
• Job Purpose:      The Result Analyst is responsible for service quality assurance, records management and reporting.       

Working Conditions:

• Hours: 40 hours/week; shifts could be scheduled wihtin 7:00am-7:00pm Mon-Fri; some overtime may be required
• Travel: N/A
• Hazards: Working alone, upset clinic staff/donors            
• Safety Sensitive: No                                                                                 
• Physical Environment: Working remotely, with the possibility in some infrequent circumstances to attend the Corporate office (Edmonton) or other various client or social locations from time to time.                        
• Dress Code: Business casual

Job Duties and Responsibilities

Data Analysis and Records Management

• Analyzing and interpreting test results from all testing facilities (Power Center, Exclusive and Third Party) including but not limited to: Audiometric, Vision and Spirometry values, Drug and Alcohol paperwork
• Completing all test result data entry into Surelink
• Manage all record storage for documentation received through results@surehire.ca and triage accordingly to applicable SureHire departments
• Issue, track, and manage all abnormal spirometry physician referrals

Quality Control

• Reviewing all paperwork for accuracy and completeness from all testing facilities (Power Center, Exclusive and Third Party)
• Reviewing client company policies and procedures to ensure testing and result reporting are completed based on client company needs
• Coordinating with facilities, donors, and recruiters to rectify testing errors and/or missed information on paperwork
• Trigger error escalation procedure in the event a major error is caught
• Creating and sending memorandum for records to testers if applicable

External Stakeholder Support

• Assisting companies, recruiters and donors with:
  • General navigation and basic technical support of our database
  • Test results and interpreting the information
  • Initial point of contact for client issues, obtaining necessary information and escalating to applicable departments when necessary
• General client communications:
  • Providing verbal results when necessary
  • Conducting recruiter/donor verification and releasing results if authorization approved
• Sending result notifications to company representative(s) based on unique account instructions
• Sending result notifications to testing participants (donors)
• Manage electronic document requests including: clearance letters, pre access cards, audiometric letters, mask fit letters
• Oversee participant and company result paperwork requests
• Process payments for basic account / private donor and company drug confirmations
• Other tasks as requested by Client representatives

• Tracking missed results and upcoming results, sending daily reminders for missing paperwork when applicable
• Act as triage for other SureHire departments’ phone calls and results:
  • Save and forward documentation for OHS department
  • Relay client complaint, account requests and issues to Accounts department
  • Initial point of contact for all privacy related questions or concerns
• Pull statistics from Surelink, developing and providing detailed reports when requested by Accounts department
• Assisting SureHire departments with any questions or concerns regarding company policies and procedures, and all service line processes
• General office cleaning duties including filing and scanning
• Other tasks as assigned

• Lab Testing
  • Understand standard Lab/MRO procedures, error escalation and turnaround times
  • Able to read and interpret reports
  • Assist clients with general Lab/MRO related questions or concerns
• Onsite and Mobile Testing
  • Complete initial data entry and record storage for SureAudio appointments completed in a facility
  • Assist clients with general questions regarding abnormal audio referrals
• Background Checks
  • Complete initial review for accuracy, data entry and upload of all background check service line order forms
  • Able to read and interpret background check reports
  • Assist clients with general background check questions or concerns

Job Specifications:

Education:    

• High school diploma required
• Certificate or diploma in Office Administration an asset but not required

Experience:

• A minimum of 1-year experience in a data entry or customer service role considered an asset

Formal training/certifications/licenses:   

• Certified Audiometric Technician required
• Certified Spirometry Technician an asset but not required

Required competencies/knowledge/skills/abilities:

• Must be at least bilingual, fluent in French and English
• Strong Computer Skills – Google, Word, Excel, PowerPoint
• Excellent written and verbal communication
• Strong Attention to detail
• Critical thinking and strong problem-solving skills
• Ability to work well under pressure
• Ability to multitask and prioritize
• Provide current, direct, complete and ‘actionable’ positive and corrective feedback to others

Characteristics

• Professional Demeanor
• Friendly and approachable
• Cooperative, Team Player
• Organized
• Self-Motivated
• Problem Solver
• Innovative
• Effective Communicator
• Positive Attitude and Outlook 

About Us: SureHire began its journey in Leduc, Alberta in 2004 as a small physiotherapy team assessing and treating clients who had been injured on the job site. Working with injured employees and their respective employers galvanized our passion for workplace injury prevention, health promotion, and rehabilitation.

In 2005, these experiences ultimately lead us towards collaborations with innovative companies who, like us, were seeking a better system of prevention, early intervention, and a deeper understanding of worksite hazards and risk management. From our humble beginnings, SureHire has become a recognized leader in occupational testing with 10 independently owned testing facilities across Canada and one in the US, a network of over 80 exclusive testing facilities from coast to coast, and thousands of independent testing partners across North America.

We conduct hundreds of thousands of tests per year for thousands of clients in Canada and the US, and we strive to be Canada’s premier occupational testing company