|
Job Purpose
|
|
The Clinic Support Specialist position is responsible for ensuring the consistent delivery of high-quality occupational testing, and oversee day-to-day operations of the location. This role will also provide administrative support (appointment coordination, data entry, and Consortium Third Party Administration services etc.) for SureHire USA.
|
Job Conditions
|
|
The Clinic Support Specialist position is primarily based in an indoor office environment, however, this position may be required to travel to alternative job sites to perform occupational testing services or medical assessments. In these circumstances, the position may require working extended or irregular hours and/or shifts. A work from home hybrid model may also be considered.
The Clinic Support Specialist are required to dress in business casual attire while in the office. If required to work on-site, jeans and SureHire issued shirts/sweaters/jackets are appropriate alongside closed toe shoes.
|
|
Screening Requirements
|
|
This role has been assessed as a safety-sensitive position and pre-qualification alcohol and drug testing will be required as a precondition to employment. Additionally, a criminal record check, and driver's abstract will also be required as a condition of employment.
From time to time pre-access alcohol and drug testing may be required based on site requirements to complete occupational testing on a work site.
|
|
Job Responsibilities & Activities
Occupational Testing
-
Greet clients as they arrive for their occupational testing appointment providing an exceptional first impression and customer service
-
Complete the client intake process which includes verifying client identity, creating client files, and completing the necessary paperwork as required
-
Collect breath, urine, oral fluid, and hair specimens following standard chain of custody protocols and point-of-care testing is upheld
-
Administer a variety of occupational health services including hearing tests, respirator mask fittings, vision screens, all while ensuring high-quality results are achieved
-
Adhere to strict privacy and confidentiality protocols when handling sensitive client information such as personal details and test results
-
Operate and assist in maintaining various occupational testing equipment
-
When conducting occupational testing on site, comply with federal and jurisdictional motor carrier compliance requirements, including pre/post-trip inspections and checklists, daily driver logs, etc.
-
Organize and prepare required equipment and supplies to complete scheduled on site occupational testing services
-
Be expected to complete pre-access site requirements, as required
-
Travel to client’s work sites to administer various occupational testing services, which may involve overnight trips
|
|
Operational Clinic Support
-
Oversee inventory management processes to ensure accurate tracking, timely replenishment, and optimal levels of stock for efficient operations
-
Prepare and process shipments to clients participating in the customer collection program
-
Maintain clinic cleanliness, perform opening and closing tasks
Administrative Support
-
Assist with Consortium Third Party Administration Program as needed
-
Assist with USA appointment coordination as needed
-
Assist with USA data analysis, records management and quality control as needed
|
| Knowledge, Skills & Abilities |
-
Demonstrated ability to convey information clearly and concisely, both in written correspondence and during verbal interactions, ensuring superior customer service and satisfaction.
-
Proficient in conflict management and de-escalation techniques, with a demonstrated ability to calmly and effectively resolve disputes and diffuse tense situations to maintain a positive work environment
-
Proficient in managing diverse personality types in customer service settings, with the ability to adapt communication strategies to effectively address the needs and preferences of various customers, ensuring positive interactions and customer satisfaction across a wide range of demographics
-
Ability to navigate ethical dilemmas and uphold professional standards while making decisions that prioritize participant well-being and organizational integrity.
-
Demonstrate organizational and problem-solving skills, including time management and an artistry in critical thinking
-
Ability to perform tasks with precision and correctness, minimizing errors in work output.
-
Ability to thrive and excel in a fast-paced environment, adept at managing multiple tasks simultaneously while maintaining a high level of accuracy and efficiency.
-
Independently motivated and comfortable working alone
|
|
Education & Experience
|
-
A High School Diploma or GED is a minimum requirement
-
Valid Class 5 Driver’s Licence & personal vehicle insurance, a clean driver’s abstract is required
-
Reliable personal vehicle transportation is required
-
Experience working in a sales, customer service role or in a clinical setting is viewed as an asset
-
Experience working in an occupational health clinic considered an asset
-
Exceptional communication skills, both verbal and written, are considered an asset
-
Fluency with general computer functions is regarded as an asset
-
Bilingual in English and Spanish is considered an asset.
|
|
Training & Certifications
|
|
SureHire offers extensive formal training programs to achieve the following certifications within 6 months of hire:
-
Certified DOT Breath Alcohol Technician
-
Certified DOT Urine Collector
-
Certified Non-DOT Urine & Oral Fluid Collector
-
Certified Hair Collector
|
