Job Purpose: To set up and maintain client accounts and business development.

Job Summary & Duties: 

• Act as the main point of contact for current and potential strategic clients;  

• Action New Leads 

o Arrange meetings to educate on services of interest and develop rapport with clients;  

o Regular follow up calls, emails and meetings with current and potential clients; 

o Identify additional needs of client/lead to increase revenue per appointment; 

o Update Customer Relation Management (CRM) system consistently to document  

conversations and needs reviewed with clients.  

• Conflict resolution – dealing with complaints and providing solutions;  

• Submitting detailed proposals, Request for Proposals (RFP), contracts and quotations for current  clients and potential leads; 

• Remain up to date and fluent on current and new services offered as well as all policies and  

procedures relevant to them; 

• Ability to educate clients and provide supporting documents on services of interest; 

• Develop and provide quotes and paperwork for new client activation; 

• Additional duties and tasks as assigned 

• In person, web-based client on-boarding and training;

• Coordinate and/or lead current client tour and trial of services needed at SureHire clinics; • Educate on SureHire testing protocols, bookings/result turnaround times, national exclusive  testing network, etc.; 

• Communicate client needs and preferences to SureHire staff accordingly. 

• Business development, asking for referrals, generating new leads through various means such as networking events, LinkedIn etc. 

• Assist in the Client Advisor inbox to answer client questions, make requested account updates  etc.